You are here » Home » Terms & Conditions
This Dabners returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.
Your rights as a consumer
In accordance with the law, you have a 7 day 'cooling off period' in which you have the right to cancel your purchase and receive a full refund. You do not need to give a reason for cancelling your purchase. We are obliged to refund your payment in full within 30 days of your cancellation.
How to cancel within the 7 day cooling off period
Should you wish to cancel your purchase within the 7 days 'cooling off' period, please contact us
Dabners Pet Shop
26/27 Surrey Street
Please tell us your name and address. If your order was made from this website, please tell us the WorldPay transaction ID. If your order was made by post, please say so.
Refunds due to cancellation
Should you cancel your purchase with this 7 day 'cooling off' period, we will refund your payment in full. If you paid by credit or debit card from this website, your refund will be made directly to your credit or debit card within 30 days of your cancellation. If you paid by any other means, your refund will be made by cheque which will be posted to you within 30 days of your cancellation. There will be no charges for cancellation within this 7 day cooling off period.
Returns and refunds outside the 7 day cooling off period
Refunds for unwanted goods will only be made where the goods are returned unused, unopened and in re-saleable condition. Unwanted goods must be returned to us within 7 days of delivery.
Returning unwanted goods
Unwanted goods should be returned within 7 days of delivery. You should post them, unopened and undamaged, to
Dabners Pet Shop
26/27 Surrey Street
We cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, and a copy of your purchase receipt.
Refunds for unwanted goods
Providing that unwanted goods are received by us in unused, unopened and resaleable condition within 7 days of delivery, we will refund payment for the goods. Orders placed by credit or debit card from this website will be refunded directly to your credit or debit card. Orders placed by other means will be refunded by cheque. These refunds will be made within 30 days of return of goods.
Privacy & Disclosure
We respect your right to privacy. None of the information we collect is passed on to other parties, except when required as part of the business services we provide for you, or as required under UK law.
We will only collect details about you when you place an order. These will include your name and address, your email address, and various other details necessary to complete a transaction and fulfill your order. We do not collect any information which may be deemed "sensitive personal data" under the Data Protection Act 1998.
We will not retain any details that you provide, except for your email address. All customer's email addresses are automatically entered into a database so they may receive occasional emails from us about our products or general advice about our products which may benefit them. Customers are free to opt out of the news services by following the instructions on the bottom of each news email.
Your submission of an order is deemed to be your consent to provide us with your details. We use no other means of data collection.
Credit & Debit Card Payments
We allow you to purchase services from us by credit card. To ensure absolute security and privacy, we entrust credit card transactions to WorldPay, one of the worlds leading credit card payment solutions providers. Customers may supply credit card numbers by other means, and the transactions will be handled by WorldPay Ltd. Your credit card details will not be retained by us following the transaction.
We take security very seriously, which is why we have chosen to use online credit card processing facilities provided by WorldPay.
WorldPay are Europe's leading payment service provider. They are processing for companies such as John Lewis, Disney, Sage and Vodafone. WorldPay have impeccable fraud prevention capabilities and as such are master merchants for Visa and MasterCard.
Our WorldPay facilities are fully secure and use a range of industry standard and WorldPay unique security and fraud prevention systems. The WorldPay network uses 2048-bit encryption, with full 128-bit encryption between the browser and the WorldPay network. WorldPay systems are regularly inspected by the major banks to ensure that system integrity and security are maintained to the highest standards.
The WorldPay processing centre is securely linked to many processing banks worldwide, who handle the credit card authorisations online and process the transactions in real time. The WorldPay servers are certified by Thawte, a public Certificate Authority. Thawte will only issue Digital Certificates to those servers which meet stringent security requirements. The WorldPay servers meet and exceed these requirements.
It is now known that Internet transactions through systems such as WorldPays are inherently more secure than other methods of making purchases in 'cardholder not present' situations such as telesales, or when giving a card to a waiter in a restaurant.
Your online purchase from us will take place in real time, and we will never see your credit card details. You can have confidence that our online purchasing facilities are secure and safe to use.